Firstsource Recruitment 2022| Freshers |Customer Service Associate| Opportunity

Apply online for Firstsource Recruitment drive 2022-2023 for freshers and experienced professionals. Firstsource job openings in India for the vacancies of entry level engineers and IT jobs. All the Interested and also eligible candidates can apply online for Firstsource careers in India through the provided official registration link. Candidates should practice Firstsource placement papers to crack the written exam and online test. If you are looking for Firstsource Infotech Jobs then you must check Firstsource latest Test Pattern and Syllabus For Freshers.


Firstsource Recruitment is to be conducted for Engineers, Freshers & even Experienced candidates through OFF Campus & On-Campus Recruitment drive 2022 also. Here we are providing all details about the Firstsource vacancy. Candidates will be required to make sure they fit for the eligibility criteria such as educational qualification, and age limit as such and if they find themselves relevant then they could get down to the Firstsource Recruitment form, and fill in with the appropriate details, and submit to proceed further. From the official sources, we also heard that there will be more vacant jobs required to be filled which are more than the previous year. So if candidates have any doubts, then keep on visiting our website.


Firstsource Recruitment 2022

Their entire organization of over 25,000 workers is focused on enhancing client processes and generating business impact. To provide a complete solution, Firstsource combines its in-depth process knowledge, insights, and best practices with focused analytics and practical reengineering. Both enterprise-level and sector-specific services make up their diverse portfolio. In all sectors, they handle everything from straightforward transactional requirements to offering process management tools where deft judgment and complicated decision-making are needed. Services are smoothly provided through their Rightshoring model, which has 44 centers spread across four countries, in order to satisfy a client’s business needs and cost-cutting plan. Firstsource concentrates on the following sectors: healthcare, media, publishing, banking, and telecommunications. Their products cover the entire customer life cycle, including transaction processing, customer services, and client acquisition. Management of collections and unpaid debts as well as research and analytics. They create dependable and scalable solutions for crucial business operations in accordance with best practice for the industry, and they back them up with a strong technology foundation, exclusive tools, capable people resources, and a transition framework.


Company name: Firstsource 
Company website:
Industry type Outsourcing 
Role: Customer Service Associate 
Salary: INR 4.00-5.00LPA
Location: Mumbai, Thane
Key skills: UK Process, Voice process, BPO
Qualifications: Any Graduate


Firstsource Recruitment 2022 – Job Description


  • Work with the capacity to comprehend consumer requirements and effectively interact with the partner. 
  • To satisfy customers, identify and evaluate their demands. answering client questions by phone and email. 
  • Managing difficult enquiries and escalations. 
  • Provide knowledgeable customer service when taking calls to answer questions about goods and services or to learn more about complaints. 
  • Establish long-lasting connections and trust with customer accounts through transparent and active dialogue. 


Firstsource Recruitment 2022 – Roles and Responsibilities


  • You will be interacting with clients over the phone and email (if required). 
  • Serve as the customer’s point of contact and inform the consumer of the product 
  • Address customer concerns and respond to them within a specified time frame. 
  • Follow up with customers’ bulk order and sample approval. 
  • After receiving a bulk order, issuing a Performa invoice to the customer. 
  • Complete the bulk production order with any module. 
  • Working in tandem with the production team to satisfy consumer expectations. 
  • Follow up with the client on a payment-related issue. 
  • Follow up with the logistic team for daily client items dispatch. 
  • Develop long-lasting relationships with customers when interacting with them 
  • Respond to customer complaints and offer suitable solutions in a timely manner. 
  • Excellent interpersonal and communication abilities when working with internal and external teams. 
  • Solid computer skills, especially with Word and Excel necessary powerpoint, etc. 
  • Data Management record with required daily, monthly, and MIS reports.


Firstsource Recruitment 2022 – Eligibility Criteria


  • Effective Presentation and Communication Techniques capable of understanding consumer inquiries and offering the appropriate response. 
  • Collaborate with the team and resolve client issues with tolerance and empathy Writing abilities


Documents required:


  • You should carry two copies of the Latest Resume.
  • An Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any two Government Certified ID Proof like Adhar card  the PAN, Voter ID, Passport.
  • Candidates should have all the necessary educational years  certificates along with the xerox copies.


Links to apply for the online Firstsource Recruitment 2022


Apply Online

Click Here

Official Website

Click Here

Edufork Homepage

Click Here