Apply online for Sophos Recruitment drive 2022-2023 for freshers and experienced professionals. Sophos job openings in India for the vacancies of entry level engineers and IT jobs. All the Interested and also eligible candidates can apply online for Sophos careers in India through the provided official registration link. Candidates should practice Sophos placement papers to crack the written exam and online test. If you are looking for Sophos Infotech Jobs then you must check Sophos latest Test Pattern and Syllabus For Freshers.
Sophos Recruitment is to be conducted for Engineers, Freshers & even Experienced candidates through OFF Campus & On-Campus Recruitment drive 2022 also. Here we are providing all details about the Sophos vacancy. Candidates will be required to make sure they fit for the eligibility criteria such as educational qualification, and age limit as such and if they find themselves relevant then they could get down to the Sophos Recruitment form, and fill in with the appropriate details, and submit to proceed further. From the official sources, we also heard that there will be more vacant jobs required to be filled which are more than the previous year. So if candidates have any doubts, then keep on visiting our website.
Sophos Recruitment 2022
Sophos is a worldwide leader in next-generation cybersecurity, that protects more than 400,000 organizations of all sizes in more than 155 countries from today’s most advanced cyberthreats.
|IT Services and Consulting
|Technical Account Manager
|Ticketing, Service level, Analytics, Recruitment
Sophos Recruitment 2022 – Job Description
- You need to Maintain and continuously work to improve the overall customer experience. This includes creating and maintaining company frequently asked questions (FAQ), identifying and also notifying cross-functional teams of documentation gaps, and need for assisting in writing support documentation.
- You will help customers to a solution by troubleshooting all technical problems through a ticketing system,!email, phone, and chat.
- Need to track issues and incoming requests across different teams through ticketing system and also prepare reports on customer issues.
- You are required to resolve internal technical issues in software by working with all other departments including engineering, sales engineering to identify a solution.
- Work to Analyze how customers are using support documentation in order to quantify new opportunities for improvement. You will relay critical customer feedback to the company Product team to ensure problems are addressed in the product roadmap.
- Need to develop and enforce service level agreements for support department.
Sophos Recruitment 2022 – Roles and Responsibilities
- As an Account Manager you will establish and practice client management professionals who are tasked to exceed all customer expectations through increased communication, and technology improvement, delivery of customized IT solutions, need for environment analysis, and solving complex problems.
- You will Track and report on all service escalations to create all improvement plans.
- Effectively Collaborates with the sales or marketing representatives to fully understand the product and communication needs.
- Responsible for Identifying complex problems and also need for reviewing related information to develop and evaluate options and work to implement solutions.
- Responsible to provide support for other DevOps Support Engineers as required.
- You will Oversee all technical aspects of client(s) and their projects that include technology health.
- You will Gain a thorough understanding of the clients IT environment and their initiatives.
- Need to Set deadlines, assign responsibilities, monitor, and also summarize progress of projects.
- Responsible to prepare reports for upper management regarding the status of client and their project.
- You must become familiar with and demonstrate a variety of contact center concepts, technology, and procedures.
- You will Drive overall client satisfaction.
- Responsible to Rely on experience and also judgment to plan and accomplish goals.
Sophos Recruitment 2022 – Eligibility Criteria
- Possess Excellent both verbal and written communication skills.
- Have Excellent organizational skills and attention to detail.
- Must Demonstrated technical problem solving proficiency
- Have Excellent customer service and also have communication skills, both verbal and written
- Have the ability to multitask and work under stress to meet deadlines
- Must be Detail oriented with strong organizational skills
- Have an Experience with managing timelines, resources, and tasks
- Must have Proficiency in Microsoft Office Applications
- Possess Excellent time management skills with a proven ability to meet deadlines.
- Must have Strong analytical and problem-solving skills and be flexible and have pivot to resolve issues.
- Shoulf have good customer service and interpersonal skills.
- Must be able to work flexible hours, that including some weekends, holidays and on-call as required.
- Must be Proficient with G-Suite or related software.
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online Sophos Recruitment 2022