American Express Recruitment 2022| Freshers |Customer Service Representative| Opportunity

Apply online for American Express Recruitment drive 2022-2023 for freshers and experienced professionals. American Express job openings in India for the vacancies of entry level engineers and IT jobs. All the Interested and also eligible candidates can apply online for American Express careers in India through the provided official registration link. Candidates should practice American Express placement papers to crack the written exam and online test. If you are looking for American Express Infotech Jobs then you must check American Express latest Test Pattern and Syllabus For Freshers.


American Express Recruitment is to be conducted for Engineers, Freshers & even Experienced candidates through OFF Campus & On-Campus Recruitment drive 2022 also. Here we are providing all details about the American Express vacancy. Candidates will be required to make sure they fit for the eligibility criteria such as educational qualification, and age limit as such and if they find themselves relevant then they could get down to the American Express Recruitment form, and fill in with the appropriate details, and submit to proceed further. From the official sources, we also heard that there will be more vacant jobs required to be filled which are more than the previous year. So if candidates have any doubts, then keep on visiting our website.


American Express Recruitment 2022

American Express is aware that with the appropriate support, individuals and organisations can advance in amazing ways. Their colleagues are constantly redefining what is possible, whether they are advancing commerce to new heights, encouraging people to travel the world, or supporting their customers’ financial confidence to do so. They are proud to support each other along the way. When you join #TeamAmex, you become a member of a multicultural community of more than 60,000 coworkers who share the mission of providing great customer service every day. They provide the assistance their coworkers need to succeed both professionally and personally. Because of this, they developed Amex Flex, an enterprise working style that gives employees more freedom while assuring they keep the essential components of their distinct local culture. Colleagues may work onsite, virtually all the time, or in a hybrid model depending on their function and the demands of the company.


Company name: American Express 
Company website:
Industry type Banking
Role: Customer Services Representative 
Salary: INR 4.50-9.00LPA
Location: Gurugram 
Key skills: Voice Process, Domestic BPO, Services 
Qualifications: Any Graduate 


American Express Recruitment 2022 – Job Description

  • Give Consumer Card Members an Excellent Calling Experience. 
  • Resolve any customer inquiries, and when appropriate, adhere to established procedures. 
  • Offer substitutes and use superior service No, call handling abilities to ensure FCR to card members and best solutions. 
  • Deliver metrics in line with goals to the customer, employees, and shareholders. 
  • In order to meet customer demands and ensure that quality service is always provided, it is recommended that issues be brought to light through feedback and that workflows, procedures, and service levels be changed. 
  • quality and compliance guidelines observance. Quick-thinking and responsiveness to customer inquiries 
  • Respond to inquiries about client accounts in a hurried, organised customer care atmosphere to provide exceptional customer service. 
  • Develop and maintain customer ties with each interaction in quantifiable client value 
  • Record pertinent account data and provide the client with personalised solutions. 
  • Produce outstanding outcomes as judged by customer satisfaction, effectiveness, efficiency, and quality.

American Express Recruitment 2022 – Roles and Responsibilities

  • Use the established protocols to welcome customers in a polite, warm, and professional manner. 
  • Clarify Customer requirements seek to understand and ensure that a problem or requirement is being understood. 
  • answer consumer questions about registration and payment 
  • Deal directly with customers over the phone, online, or in person. 
  • React quickly to questions from clients 
  • Addressing and resolving client problems 
  • To manage product and service inquiries, gather and assess all pertinent information. 
  • Create new client accounts 
  • Process orders, paperwork, software, and requests.
  • Send inquiries and unsolved problems directly to the authorised resource. 
  • You will be in charge of customer accounts 
  • Observe and document client interactions and transactions.

American Express Recruitment 2022 – Eligibility Criteria


  • Quick-thinking and responsiveness to customer inquiries 
  • Respond to inquiries about prior experience to provide exceptional customer service. 
  • Minimum One Year Experience in International Voice Process, Graduate/UG in Any Stream Academic Background 
  • Functional, technical, platform-specific, and behavioural skills and abilities effective at solving problems 
  • Exceptional verbal and textual communication 
  • Have basic familiarity with MS Office.  


Documents required:


  • You should carry two copies of the Latest Resume.
  • An Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any two Government Certified ID Proof like Adhar card  the PAN, Voter ID, Passport.
  • Candidates should have all the necessary educational years  certificates along with the xerox copies.


Links to apply for the online American Express Recruitment 2022


Apply Online

Click Here

Official Website

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Edufork Homepage

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